The Arch and Fit

• I am new to wearing arch supportive footwear, will these be uncomfortable?
• I have a wide foot, will these fit me
• Do you make more than one width in your footwear?
• I have a narrow foot, will these fit me?
• I have supinated/ high arches, will these shoes be comfortable for me?
• I have pronated/flat feet, will these shoes be comfortable for me?

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The Size

• How to pick the perfect size
• Are Sécra Shoes the same size as Archies Thongs?

SHIPPING

• Shipping Information Summary
• How do I track the shipping status of my parcel? 
• Do you offer express shipping?
• Where is your warehouse?
• How long does it take for my order to arrive?

EXCHANGES, REFUNDS AND WARRANTY

• Exchange, refund and warranty summary
• What is the 30 day comfort gaurantee?
• I want to arrange an exchange
• I want to arrange a refund.
• Warranty / Faulty

INJURIES & CONDITIONS:

• I don't have any injuries or problems with my feet, will these still be good for me?
• Are these good for people with bunions?
• I have heel spurs, will these be good for me?
• I have plantar fascititis, will these be good for me?
• I have an injury, will these be okay for me?

PURCHASING OPTIONS

• You are out of stock in the pair I want
• Can I place my order over the phone?
• Do you have Afterpay?
• What cards do you accept?
• Is there anywhere I can try Sécra Shoes on before buying?

MANUFACTURING - PRODUCT DESIGN, USABILITY & DURABILITY

• What measures do you take to reduce impact on the environment?
• What are the conditions like for your factory workers and how are they treated?
• Where is your footwear produced?
• Do you have any vegan options?
• What is the durability of your footwear like?
• Are these good for long walks in?

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PRODUCT CARE INSTRUCTIONS

• How to clean your footwear?
• How to protect and keep your shoes in the best condition

WHOLESALE INTEREST

• Can I sell these in my practice/store?